Privacy Policy

Last updated: December 31, 2024

1. Introduction

This Privacy Policy explains how CopyCoach ("we", "us", "our") collects, uses, and protects your data. We value your privacy and strive to be transparent about our data practices.

2. Information We Collect

2.1 Information You Provide

• Email address
• Account credentials
• Writing exercises and responses
• Portfolio content
• Payment information (processed by Stripe)

2.2 Automatically Collected Information

• Usage data
• Device information
• IP address
• Browser type
• Interaction patterns with our service

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Analyze service usage
• Improve user experience

3. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Generate AI feedback on exercises
• Track progress and credits
• Process payments
• Send important updates
• Analyze service performance
• Prevent fraud and abuse

4. Third-Party Services

We work with trusted partners to provide our Service:

• Supabase: Database and authentication
• Stripe: Payment processing
• OpenAI: AI feedback generation
• Intercom: Customer support
• PostHog: Analytics
• Google Analytics: Usage statistics

Each partner has their own privacy policy governing data handling.

5. Data Security

We implement appropriate security measures to protect your data, including:

• Encryption in transit and at rest
• Secure authentication
• Regular security updates
• Limited staff access

6. Your Rights

Under GDPR and other applicable laws, you have rights to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Export your data
• Withdraw consent
• Object to processing

7. Data Retention

We retain your data:

• While your account is active
• As required by law
• For legitimate business purposes

8. Children's Privacy

Our Service is not intended for users under 13. We do not knowingly collect data from children.

9. Email Communications

We may send you:

• Service updates
• Account notifications
• Marketing emails (with opt-out option)
• Security alerts

You can opt out of marketing communications while maintaining service notifications.

10. International Data Transfers

Your data may be processed in different countries. We ensure appropriate safeguards are in place for international transfers.

11. Analytics and Tracking

We use analytics tools to:

• Improve our Service
• Understand user behavior
• Optimize features
• Measure performance

You can control certain tracking through browser settings.

12. Changes to This Policy

We may update this policy. We'll notify you of significant changes via:

• Email
• Service notification
• Website notice

13. Your Choices

You can:

• Update account information
• Adjust privacy settings
• Opt out of marketing
• Delete your account
• Export your data

14. Contact Us

For privacy questions or concerns:

• Email: [email protected]
• Response time: Within 48 hours

15. Additional Rights

EU/EEA Users

You have the right to lodge a complaint with your local data protection authority.

California Users

You have additional rights under CCPA/CPRA.